Refunds & Returns Policy for laarmory.net
Effective Date: June 5, 2024
At LA Armory, LLC, we strive to ensure that our customers are satisfied with their purchases. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Return Conditions
Firearms
- No Returns: Firearms cannot be returned unless they are damaged or defective upon receipt.
- Damaged or Defective Firearms: If you receive a damaged or defective firearm, please contact us immediately at [email protected]. Provide details and photos of the damage or defect. We will work with you to resolve the issue promptly, including issuing a replacement or refund if necessary.
Non-Firearm Products
- Products must be in new, unused condition.
- Items must be returned in their original packaging, including all accessories, manuals, and documentation.
- Ammunition cannot be returned.
Timeframe
- You have 15 calendar days from the date of purchase to return an eligible non-firearm item.
2. Return Process
Initiating a Return
- Contact Us: To initiate a return, please email us at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping: Package the item securely and include the RMA number inside the package. Ship the item to the following address:
LA Armory, LLC
Attn: Returns Department
5696 West Ave
Lavonia, GA 30553 - Shipping Costs: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
3. Canceled Orders
- Orders canceled by the buyer, or by us due to the failure to provide the required FFL (Federal Firearms License), will incur a 5% restocking fee.
- Suppressor orders that are canceled by the buyer after the ATF Form 3 has been initiated will incur a 25% restocking fee.
- It is your responsibility to provide the necessary FFL information for shipping a firearm. If we do not receive the FFL details within 7 days of purchase, the order will be canceled.
4. Refunds
Refund Eligibility
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If the return is approved, we will initiate a refund to your original method of payment.
Timeframe for Refunds
- Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer’s policies.
5. Exchanges
- If you need to exchange a non-firearm product for the same item, please contact us at [email protected]. We will process the exchange once we receive and inspect the returned item.
6. Non-Returnable Items
- Ammunition
- Firearms
- Customized or personalized items
- Gift cards
- Clearance items
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide details and photos of the damage or defect. We will work with you to resolve the issue promptly, including issuing a replacement or refund if necessary.
8. Contact Information
If you have any questions about our Refunds and Returns Policy, please contact us:
Email: [email protected]
Address: 5696 West Ave, Lavonia, GA 30553
Thank you for shopping with LA Armory, LLC. We value your business and are committed to providing a positive shopping experience.
By making a purchase on our Website, you agree to this Refunds and Returns Policy.